Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. Perform development and configuration of a variety of areas including Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACL's, Notifications, UI Pages, UI Macros, and SLAs/OLAs. Provide technical support assistance to diagnose and resolve issues. Define complex application development administration and programming standards. Work collaboratively with peers to coordinate the overall delivery of technology solutions. Support and create necessary project documentation.
Required Qualifications
5 to 8 years of experience as ServiceNow Developer (implementation role)
Good knowledge of ServiceNow and ITIL
Understanding of Scrum Methodology
Strong engagement, communication and facilitation skills
ServiceNow Certified System Administration & CAD
ServiceNow Certifications in Discovery, Service Mapping, Event Management, HAM, SAM
Preferred Qualifications
Experience in implementation of ServiceNow ITSM, ITAM, ITOM, Catalog HAMPro, SAMPro, Discovery, Integration Hub